Customer Care

We're Here to Help

At Sophia Guo Studio, we're committed to making your experience as smooth and enjoyable as possible. Whether you have a question about an order, need help with a return, or want to learn more about our artwork, we'd love to hear from you.

Contact Us

Email: sguo1314@outlook.com

Studio Address:

• Zip/Postal Code: 518054

• City: Shenzhen 

• Province/Region: Guangdong 

• District: Nanshan District 

• Address Line 1: Runxi Phase I, Building 1, Room 1502

Studio Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Response Time

We aim to respond to all enquiries within 1–2 business days. For urgent matters, please include "URGENT" in your email subject line.

Order Issues

If your order arrived damaged or you received the wrong item, please email us with your order number and a photo of the issue within 48 hours. We'll make it right as quickly as possible.