Shipping and Returns

Shipping

1、Our Studio to Your Home

Every piece of art is created, hand-picked, and shipped directly from Sophia Guo’s studio in Shanghai, China. As an independent artist, I personally oversee the packaging of every order to ensure your artwork arrives safely and beautifully.

2、Processing & Shipping Times

We strive to get your art to you as quickly as possible.

  • Order Processing Time: 1–5 business days. (Original paintings and sculptures may require 2 extra days for custom professional crating).
  • Order Cut-off Time: 6:00 PM (GMT+8 - China Standard Time).

3、International Shipping Rates

  • Free Global Shipping (Over $150 USD): Free Standard Shipping (7–14 business days)
  • Standard Shipping: $18.00 USD Flat Rate (7–14 business days)
  • Express Shipping (DHL): $45.00 USD (5–8 business days)

Heavy Sculptures & Oil Paintings

  • Free DHL Express: (3–5 business days)

Customs, Duties & Taxes (DDP): All-inclusive pricing. We ship on a DDP (Delivered Duty Paid) basis. Import duties and taxes are covered by us — no extra charges at delivery. What you see is what you pay.

4、Special Care for Sculptures

Sculptures are unique, fragile souls. To ensure their safety during the long international journey:
  • Professional Packaging: Each piece is secured in custom-fitted high-density foam and durable wooden crates to ensure maximum protection.
  • Included Repair Kit: For our handmade sculptures, we include a specialized repair kit and matching accessories. This allows for any minor adjustments that might be needed after their long journey.
  • Full Insurance: All original sculptures are shipped with comprehensive insurance coverage for your peace of mind.

5、Customs, Duties & Taxes

  • We ship all international orders on a DDP (Delivered Duty Paid) basis.
  • This means the price you see at checkout is the final price you pay. All import duties, customs fees, and local taxes are pre-paid by our studio.
  • There will be no additional charges or surprise fees collected by the carrier upon delivery to your doorstep.

Refund & Return Policy

Standard Merchandise (Prints & Daily Necessities): We want you to love your purchase. If you are not satisfied, please contact us within 7 days of delivery.

  • Standard Merchandise (Prints & Daily Necessities): We want you to love your purchase. If you are not satisfied, please contact us within 7 days of delivery for return instructions.
  • Please note: Customers are responsible for international return shipping costs for non-quality issues.
  • Original Art & Sculptures: Due to the bespoke and fragile nature of our handmade sculptures and original paintings, these pieces are generally considered final. However, your satisfaction is our priority.
  • Damaged Items: If a product arrives damaged, please provide photo/video evidence to sguo1314@outlook.com within 48 hours. We will prioritize a replacement or a full refund for you.
  • Return Address: All returns must be authorized and sent to our Shenzhen studio.