01
Order placed
We receive your order and begin preparing it with care.
Shipping
Shipping & Returns
Thoughtfully packed. Carefully delivered.
From our studio to you
02
Processing
Your order is packed within 1–4 business days.
03
Dispatched
We email your tracking details as soon as it leaves our studio.
04
Delivered
Your piece arrives with duties and taxes already included.
Shipping information
We ship from our studio to the regions listed below. We currently do not ship to Norway or Switzerland. All orders are processed within 1–4 business days before dispatch. The rates shown at checkout are the actual charged rates.
Delivery windows are estimates from the dispatch date and may be affected by customs clearance, carrier capacity, or public holidays.
Shipping rates
United States & Canada
Standard: USD $6.99 · 7–10 business days
Express: USD $15 · 5–8 business days
Free standard shipping: orders USD $50+
United Kingdom
Standard: GBP £5 · 3–5 business days
Free standard shipping: orders GBP £38+
European Union
Standard: EUR €9 · 7–10 business days
Express: EUR €30 · 5–8 business days
Free standard shipping: orders EUR €69+
Japan
Standard: JPY ¥500 · 6–7 business days
Free standard shipping: orders JPY ¥8,000+
Hong Kong
Standard: HKD HK$20 · 2–5 business days
Free standard shipping: orders HKD HK$500+
Selected international regions
Standard: USD $6.99 · 7–10 business days
Express: USD $15 · 5–8 business days
Free standard shipping: orders USD $50+
30-day returns
You have 30 days after receiving your item to request a return. Please contact Customer Care before sending anything back; returns sent without prior approval cannot be accepted.
Eligible for return
- Requested within 30 days of delivery
- Unworn and unused, in original condition
- Tags and original packaging included
- Receipt or proof of purchase available
Not returnable
- Custom or personalised orders
- Sale items or gift cards
- Items altered or repaired by a third party
- Items returned without prior approval
Tracking, duties & taxes
All orders include tracking. Please allow up to 24 hours for tracking information to update after dispatch. Taxes, duties, and customs fees are included for all destinations we currently serve, so no additional payment is required at delivery.
Damaged, defective or incorrect items
Please contact us within 48 hours of delivery and include your order number plus clear photographs of the item and packaging. If an item is confirmed damaged or defective, we will arrange a resolution. If you received the wrong item, we will provide the return address and cover the return shipping cost.
Return shipping & exchanges
Customers are responsible for ordinary return shipping and should use a prepaid, trackable service. For exchanges, the fastest option is to return the original item and place a separate order once the return is accepted.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may need additional time to post the refund.
EU 14-day cooling-off period
Orders shipped into the European Union may be cancelled or returned within 14 days for any reason. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase.
Address changes & undeliverable parcels
Contact Customer Care as soon as possible if your shipping address needs to change. Changes are only possible before dispatch and are not guaranteed once a label has been created. Parcels returned because of an incorrect address, failed delivery, or refusal at customs may incur re-shipping or return-freight charges.
Need Help?
Our team is here to help with shipping, returns, and time-sensitive requests.
Contact Customer Care →Beauty travels well
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