Refund Policy

We want you to love your purchase. To ensure a smooth experience, our return policy varies based on the type of merchandise you purchased.

1. Return Windows & Eligibility

Standard Merchandise (Prints & Daily Necessities)

If you are not entirely satisfied with your standard items, you can request a return within 30 days of delivery for any reason.

• Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

• Return Shipping: Customers are responsible for international return shipping costs unless the return is due to a quality issue. Original delivery charges are non-refundable. We highly recommend sending your return via a tracked shipping service.

Original Art & Sculptures

Due to the bespoke, fragile, and unique nature of our handmade sculptures and original paintings, these pieces are generally considered Final Sale. However, your satisfaction is our top priority. If you have any concerns upon receiving an original artwork, please contact us within 7 days of delivery so we can assist you.

2. Exceptions / Non-Returnable Items

In addition to original artworks, certain types of items cannot be returned:

• Custom / Commissioned Pieces: Any artwork created specifically to your requirements or personalized items cannot be returned or refunded.

• Sale Items: Items purchased during a clearance sale or using a "Final Sale" promotional code are not eligible for return.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong item, please do not return it immediately.

Instead, please contact us at sguo1314@outlook.com within 48 hours of delivery with photo or video evidence so that we can evaluate the issue. We will prioritize a replacement or a full refund to resolve the issue for you as quickly as possible, and you will not bear any shipping fees for this reason.

4. How to Start a Return

All returns must be pre-authorized. To start a return, please contact us at sguo1314@outlook.com.

Once your return is approved, we will provide you with specific return instructions. Please note that authorized returns will need to be sent to our Shenzhen studio at the following address:

Address: Room 1502, Building 1, Runxi Phase I, Nanshan District, Shenzhen, Guangdong, 518054, China

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your standard order within 14 days, for any reason and without a justification.

• Please note: This right does not apply to custom-made/personalized artworks, commissioned paintings, or original paintings/sculptures that are considered final sale under international fine art shipping standards. As with all returns, items must be in their original packaging and the same condition as received.

7. Refunds

Once your return is received and inspected by our studio, you will automatically receive a confirmation email letting you know if the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sguo1314@outlook.com.